Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 26 to 30.

A certain relationship cannot exist without communication. A healthy relationship does not exist without effective communication. (26) ______________effective communication we create the characteristics of healthy relationships, such as trust, openness, and intimacy. We need effective communication to resolve conflicts, solve problems, and make decisions that contribute to the strength of a relationship. While patterns of communication may vary according to our personal style and family and cultural background, being able to (27) ______________our values, opinions, feelings, and dreams is important in any meaningful relationship. Everything we know about ourselves and others can only be processed through some form of communication. Effective communication is a shared responsibility that involves both sending and receiving messages. Strategies for effective communication involve verbal skills, active listening, and the ability to resolve problems or issues.

Communication in relationships is one of the most (28) ______________and strategic activities of human beings. It often takes place at an emotional level as we disclose our likes and dislikes, our opinions and suggestions, and our wants and needs. This intimate form of communication is best done face to face when each person is able to use the full range of verbal and non¬verbal nuances of communication (29) ______________ a message is delivered clearly and received without misunderstandings. We traditionally establish our communication skills by observing and imitating others around us. It is, therefore, important to (30)   ______________students with many opportunities to practise effective communication strategies.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 31 to 35.

Saving energy means saving money and conserving our natural resources. Homeowners and renters know this basic fact, but they often don't know what kinds of adjustments they can make in their homes and apartments that will result in savings.

For those willing to spend some time and money to reap long-term energy savings, an energy audit is the way to go. An energy auditor will come into your home and assess its energy efficiency. The auditor will pinpoint areas of your home that use the most energy and offer solutions to lower your energy use and costs. Trained energy auditors know what to look for and can locate a variety of flaws that may be resulting in energy inefficiency, including inadequate insulation, construction flaws, and uneven heat distribution.

There are quicker and less costly measures that can be taken as well. One way to save money is to replace incandescent lights with fluorescents. This can result in a savings of more than 50% on your monthly lighting costs.

When it's time to replace old appliances, it's wise to spend a bit more for an energy-efficient model, and be sure that you are taking advantage of energy-saving settings already on your current refrigerator, dishwasher, washing machine, or dryer.

Windows provide another opportunity to cut your energy costs. Caulk old windows that might be leaky to prevent drafts, and choose double-paned windows if you're building an addition or replacing old windows.

Most areas of your home or apartment offer opportunities to save energy and money. The results are significant and are well worth the effort.

Which two main organizational schemes can be identified in this passage?

Which of the following best expresses the main idea of this passage?

Mark the letter A, B, C, or D on your answer sheet to indicate the option that best completes each of the following exchanges.

Customer: "Can I try this shirt on?"

Salesgirl:"  ______________"